Forum Discussion

Gleb K.1's avatar
Gleb K.1
New member | Level 2
4 years ago

Is it possible to pay for a Dropbox subscription for users from Russia?

Hello! Is it possible to pay for dropbox subscription for users from Russia? I've failed to pay for Plus subscription with Mastercard and Visa cards of russian banks, they are not more applied for fo...
billing
Dropbox Plus
Payments
Plans
ru-tf's avatar
ru-tf
Explorer | Level 3
4 years ago

Hey Dropbox, same here - my subscription payment is due in May, but I'd like to see if there is any payment option available. Ready to discuss by email [removed per the Dropbox Community Guidelines]. Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump in, enikolaeva and ru-tf. 

 

I’ve just opened two tickets for each one of you, so we can look into this further. 

 

When you have some free time, please reply back to me. 

 

Thanks!

  • Sergey1974's avatar
    Sergey1974
    New member | Level 2
    4 years ago
    Hi, same problem here. Have my plus account downgraded to basic one.. Please help wiht appropriate payments ways.
    Thanks in advance,
    Sergey
  • enikolaeva's avatar
    enikolaeva
    Explorer | Level 4
    4 years ago
    Hello, @Nancy thank you. I am free now.
  • ru-tf's avatar
    ru-tf
    Explorer | Level 3
    4 years ago

    Hi Nancy, thanks! I'm replying as requested.

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