Forum Discussion

genevieveplatteau's avatar
genevieveplatteau
New member | Level 1
12 months ago

"Issue with the period subscription" while trying to upgrade from trial.

Dear, I tried with tree different cards to confirm my subscription but it failed each time regarding an "issue with the period subscription" message issued by the Dropbox application event after th...
billing
Payments
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey genevieveplatteau, welcome to our Community!

Just to confirm, it sounds like you're trying to upgrade your trial but encounter an error each time-does that sound right? If not, feel free to clarify further.

What is the current trial you're on? Also, did you start your trial directly using the Dropbox website, or through Apple/Google? 

If you're using our website to upgrade, could you try accessing it through a different browser, and let me know if you experience the same issue?

Keep me posted!

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