Forum Discussion

KarimFiorelli's avatar
KarimFiorelli
New member | Level 2
9 months ago

Issues with refund and support after downgrading to Basic account

Hi everyone,   I’m hoping to get some advice or hear from anyone who might have faced a similar situation. Here’s a brief overview of my issue:   I was a Plus user for almost a year, and I ha...
cancellations
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi KarimFiorelli, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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