Forum Discussion

MargotNina's avatar
MargotNina
New member | Level 1
12 months ago

I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.

For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my accoun...
downgrade
Payments
upgrades
MargotNina's avatar
MargotNina
New member | Level 1
12 months ago

Yes thats the correct email adress

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

You’re all set, MargotNina. Please reply to my email and I’ll take it from there.

  • MargotNina's avatar
    MargotNina
    New member | Level 1
    12 months ago

    Hi i replied to the email a few times but i am not getting a response

  • MargotNina's avatar
    MargotNina
    New member | Level 1
    12 months ago

    dbox_Please respond and help. I am trying to get a response and solve this problem but nobody is replying to the emails or my questions, and I keep getting automated emails daily that i have to take action because my dropbox stopped syncing. I dont want to lose my files. As you can see i already paid for the plus plan for a full year. Please help me solve the problem and get me acces to my files again?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey MargotNina! Please rest assured that your files won’t be deleted if you go over-quota for a little bit. 

      I’ve also received your ticket and I’ll be replying to you soon; just keep in mind that communication via email usually has an average response time of 1 business day, so we may not always get back to you right away.

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