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MargotNina's avatar
MargotNina
New member | Level 1
12 months ago

I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.

For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my account has been upgraded again, even though I payed for it. I dont want to lose my files. Im receiving emails to upgrade my account to keep my acces, but I already payed! What can I do?

downgrade
Payments
upgrades

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey MargotNina! Please rest assured that your files won’t be deleted if you go over-quota for a little bit. 

    I’ve also received your ticket and I’ll be replying to you soon; just keep in mind that communication via email usually has an average response time of 1 business day, so we may not always get back to you right away.

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