Forum Discussion

nicolasblank's avatar
nicolasblank
New member | Level 1
1 year ago

I've been charged even after cancelling my plan.

Hi there I'm going around in circles trying to find out why dropbox debited my PayPal account after cancelling my plan. clicking on support tells me " Submit a request This support option is ...
billing
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
nicolasblank wrote:

This support option is not available with your plan

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

  • nicolasblank's avatar
    nicolasblank
    New member | Level 1
    1 year ago

    Thats very kind of you Rich, but I don't have a sign in issue, I need help contacting support for a billing issue, when the only support option advertised is this forum.

    I have found and logged a request using this form, which may help others in future, in case this forum doesn't work for you: https://www.dropbox.com/get_help/billing-issue/other/logged-out-form?utm_source=sup&utm_content=chatbot

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey nicolasblank, thanks for posting here!

      I just sent you an email, in order for us to have a closer look into this. I'll see you there.

      Thanks!

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