Forum Discussion

nicolasblank's avatar
nicolasblank
New member | Level 1
1 year ago

I've been charged even after cancelling my plan.

Hi there I'm going around in circles trying to find out why dropbox debited my PayPal account after cancelling my plan. clicking on support tells me " Submit a request This support option is ...
billing
cancellations
Payments
Refunds
nicolasblank's avatar
nicolasblank
New member | Level 1
1 year ago

Thats very kind of you Rich, but I don't have a sign in issue, I need help contacting support for a billing issue, when the only support option advertised is this forum.

I have found and logged a request using this form, which may help others in future, in case this forum doesn't work for you: https://www.dropbox.com/get_help/billing-issue/other/logged-out-form?utm_source=sup&utm_content=chatbot

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey nicolasblank, thanks for posting here!

I just sent you an email, in order for us to have a closer look into this. I'll see you there.

Thanks!

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