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Forum Discussion

Kevin m1's avatar
Kevin m1
New member | Level 2
4 months ago

I've been charged for 3 years, and need a refund.

Is this company a scam or what i have been charged for 3 years for this and i cant get any answers from this company they just keep charging me every year i want a refund Dropbox Plan N/A Payment...
billing
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Kevin m1​, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

  • Kevin m1's avatar
    Kevin m1
    New member | Level 2
    4 months ago

    the ticket number is 25490354

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