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Forum Discussion

Kevin m1's avatar
Kevin m1
New member | Level 2
4 months ago

I've been charged for 3 years, and need a refund.

Is this company a scam or what i have been charged for 3 years for this and i cant get any answers from this company they just keep charging me every year i want a refund Dropbox Plan N/A Payment...
billing
Payments
Refunds
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
4 months ago

Welcome to the community Kevin m1​ 

Do you know if you've previously signed up for any kind of Dropbox trial?

I'd suggest checking out the Support page while you're not signed in to a Dropbox account, (including these forums), and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

If you have already spoken to support, can you provide a reference number for us to check out?

Kevin m1's avatar
Kevin m1
New member | Level 2
4 months ago

ticket # is 25490354

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