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Kevin m1's avatar
Kevin m1
New member | Level 2
4 months ago

I've been charged for 3 years, and need a refund.

Is this company a scam or what i have been charged for 3 years for this and i cant get any answers from this company they just keep charging me every year i want a refund Dropbox Plan N/A Payment...
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Kevin m1's avatar
Kevin m1
New member | Level 2
4 months ago

i dont remember ever signing up for a drop box account but my rocket money account says i have been charged for the last three years i just am catching it now 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago
Kevin m1 wrote:

i dont remember ever signing up for a drop box account but my rocket money account says i have been charged for the last three years i just am catching it now 

Dropbox cannot charge you if you dont give it your card details, it simply isnt possible - because you dont need to put a card on file for an account. 

Most people do this as they sign up for a trial and ignore the emails saying it will charge you once its finished. 

Unfortunately only people who can help are Dropbox support, replies may take a few days but you can track at http://www.dropbox.com/support. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey Kevin m1​! 

    I am going to go ahead and open a new ticket on my end for you, because it seems like your last email ended up on our unmonitored inbox. 

    Reply back to me, and we'll take it from there. Thanks!

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