Forum Discussion

lmiskin's avatar
lmiskin
New member | Level 1
11 months ago

I've been charged for a premium account when I don't have one

Really frustrating trying to resolve this issue. Unable to contact dropbox directly, so trying this forum. I never authorized payment, and don't currently have a premium account yet was charged $125....
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey lmiskin, sorry to see that you're having this kind of issue.

What kind of charge was this? A credit card one or an iTunes/Google Play one?

Have you tried our payment lookup tool, to see which account the payment is linked to?

Let me know how it goes.

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