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whyamibeingcharged's avatar
whyamibeingcharged
Explorer | Level 3
9 months ago

I've been charged for Dropbox for 2 years, but I'm on a Basic plan

As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I o...
cancellations
Payments
Refunds
whyamibeingcharged's avatar
whyamibeingcharged
Explorer | Level 3
9 months ago

Apparently this is a known issue, yet the dropbox team decided to keep the process of finding out where the charge coming from/refund process extremely hard. No wonder this company is not doing good.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi whyamibeingcharged, thanks for bringing this to our attention.

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

    You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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