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whyamibeingcharged's avatar
whyamibeingcharged
Explorer | Level 3
9 months ago

I've been charged for Dropbox for 2 years, but I'm on a Basic plan

As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I o...
cancellations
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whyamibeingcharged's avatar
whyamibeingcharged
Explorer | Level 3
9 months ago

Thanks Jay, I used the link you provided the submitted my email. What is the estimated response time, and based on your experience, how long does it take for people with same issues to get a refund and to stop the charge (if it were ever solved)?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Could you provide the ticket ID in order to locate it on the system?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hi from me  too whyamibeingcharged and thank you for the ticket ID.

        I've located it in our system and passed your comments on. A member of the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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