Forum Discussion

Stormdancing's avatar
Stormdancing
New member | Level 1
1 year ago

I've been charged through PayPal for an unknown account; I need a refund.

I was billed through Paypal for the Essentials account at 119.88.  I do not have an Essentials account. I only have the 2GB free account and barely use that.  I have checked on all the email addresse...
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Stormdancing. To clarify, did you log your ticket while NOT signed in to any Dropbox account at all?

  • Stormdancing's avatar
    Stormdancing
    New member | Level 1
    1 year ago

    Yes, I did that but have not received a ticket number for that.  The above ticket # I received was when I emailed support AT dropbox.com and that response was that it was unmonitored and would not be answered.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Can I open a ticket for you then to check this internally? I can message you to the email address you see on this page.

      • Stormdancing's avatar
        Stormdancing
        New member | Level 1
        1 year ago

        Yes, please do.

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