Forum Discussion

Stormdancing's avatar
Stormdancing
New member | Level 1
1 year ago

I've been charged through PayPal for an unknown account; I need a refund.

I was billed through Paypal for the Essentials account at 119.88.  I do not have an Essentials account. I only have the 2GB free account and barely use that.  I have checked on all the email addresse...
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Can I open a ticket for you then to check this internally? I can message you to the email address you see on this page.

Stormdancing's avatar
Stormdancing
New member | Level 1
1 year ago

Yes, please do.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi Stormdancing, I've sent you an email, please could you reply to it when you get a chance?

  • Stormdancing's avatar
    Stormdancing
    New member | Level 1
    1 year ago

    Thank you for the quick resolution and refund.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Could you reply to the email I've sent you, in order for me to assist you further?

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