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Forum Discussion

MelissaA's avatar
MelissaA
Explorer | Level 4
7 months ago

I've been paying for a monthly Plus plan since 2018, and have never received the storage space.

I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I n...
billing
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi MelissaA​, just for clarification, did you reach out to  Apple directly, or to Dropbox?

Did you receive a ticket ID via the automated email after submitting the ticket, if you contacted Dropbox?

MelissaA's avatar
MelissaA
Explorer | Level 4
6 months ago

It was Apple I reached out to. I only found where k could request the last few subs. I did however finally get a support chat but they are saying they can only refund past 90 days. I’ve been ripped off for 6 years. 

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