Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MelissaA's avatar
MelissaA
Explorer | Level 4
7 months ago

I've been paying for a monthly Plus plan since 2018, and have never received the storage space.

I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I n...
billing
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi MelissaA​, just for clarification, did you reach out to  Apple directly, or to Dropbox?

Did you receive a ticket ID via the automated email after submitting the ticket, if you contacted Dropbox?

MelissaA's avatar
MelissaA
Explorer | Level 4
6 months ago

If there’s a way for you to connect me to Dropbox that would be great. Apple said there’s nothing more they can do and that it’s Dropbox’s fault not there’s. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    MelissaA wrote:

    If there’s a way for you to connect me to Dropbox that would be great

    http://www.dropbox.com/support as said before. 

    MelissaA wrote:

    Apple said there’s nothing more they can do and that it’s Dropbox’s fault not there’s. 

    Dropbox cannot refund via Apple. Only they can, however, its reasonable that they limit how far back they refund as they email you before every charge occurs as well as when they do it

    • MelissaA's avatar
      MelissaA
      Explorer | Level 4
      6 months ago

      Mark, these are not helpful. As I've explained to you more than once - it will NOT let me go any further no matter what I try. When I try - I'm not logged in - I'm in an incognito window.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Hey MelissaA, I hope it's okay for me to jump in here as well.

        This is a tough situation and I completely understand how frustrating it can be.

        According to our refund policy, though, if a subscription is purchased through the App Store, Apple is the one that can provide any kind of refunds.

        Would you possibly want to keep your subscription, so we can see what can be done to restore it?

        You could try these steps, to see if they help, in that case.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!