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I've had a paid plan and been charged, Dropbox only thinks I'm Basic and won't let me access help
Pretty angry at this screw-up by Dropbox: I've had a recurring subscription via my phone's Google account for years, and as of two days ago, Dropbox has switched me to Basic. GOOGLE successfully ch...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there goemonburo, sorry to hear about this.
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
Did you get a receipt in your email's inbox for the recent charge you mentioned perhaps?
Any additional information is more than welcome.
Hi, thanks for the reply, Walter. I see you're Dropbox Staff and hopefully we can figure this out.
I can see that Google Play charged me $127ish for DROPBOX when I look at my bank statement. I do not have Google Play set to use the same email address as my phone uses. But up until now I've been able to open Dropbox on my phone and on my desktop without any problem. And I've had Premium for years with this exact same setup and emails.
But yes, it's a good possibility, if somehow Dropbox has applied the Premium to an account that's using the Google phone's email. But it's angering me that I've been locked out of getting actual real help on a problem (phone, real human chat, etc.) that I should be getting PAID service for. Grrrr. I have no idea what the next steps would be except praying that by purchasing premium for a SECOND time with the other email it will magically work, but THIS, right now, is where I should be getting actual, premium-level help that I've been paying for. Once I've on my own magically managed to solve the issue (or done so via the free community help), THEN finally getting the help I should have now, is really about as abysmal a customer service plan as can be. So I'm pretty darn unhappy with Dropbox right now.
