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goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

I've had a paid plan and been charged, Dropbox only thinks I'm Basic and won't let me access help

Pretty angry at this screw-up by Dropbox:  I've had a recurring subscription via my phone's Google account for years, and as of two days ago, Dropbox has switched me to Basic.  GOOGLE successfully ch...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there goemonburo, sorry to hear about this.

 

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

 

Did you get a receipt in your email's inbox for the recent charge you mentioned perhaps?

 

Any additional information is more than welcome. 

goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

And yes, it looks like I do have a receipt in that other email Inbox for the subscription charge.  There's an order number and other such info. 

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