Forum Discussion

goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

I've had a paid plan and been charged, Dropbox only thinks I'm Basic and won't let me access help

Pretty angry at this screw-up by Dropbox:  I've had a recurring subscription via my phone's Google account for years, and as of two days ago, Dropbox has switched me to Basic.  GOOGLE successfully ch...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey goemonburo, sorry to jump in here! 

 

Keep in mind that switching your account from monthly to annual, wouldn't cause it to get downgraded. However, I'd love to have a closer look into this. 

 

Can I send you an email, so that we can investigate further? 

goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

Yes, you can send me an email.  I'd like to get this figured out.  And yes, I agree that there's no reason it should be downgraded just because I switched but apparently that's what's happened here.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi goemonburo, I've sent you an email, please could you reply to it when you get a chance!

    • goemonburo's avatar
      goemonburo
      Explorer | Level 3
      3 years ago

      Hi Jay, thank you, yes, I got the message and replied.  Appreciate any help you can provide.

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