Forum Discussion

goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

I've had a paid plan and been charged, Dropbox only thinks I'm Basic and won't let me access help

Pretty angry at this screw-up by Dropbox:  I've had a recurring subscription via my phone's Google account for years, and as of two days ago, Dropbox has switched me to Basic.  GOOGLE successfully ch...
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SamWill2000's avatar
SamWill2000
New member | Level 2
3 years ago

Hey Walter, tried using the Lookup tool but it none of the numbers on my invoice would work, it has the email I'm using on the receipt though and it's in my inbox for that email so I don't know how it would be for any other email

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

In that case, may we reach out via email to have a further look internally SamWill2000?

  • SamWill2000's avatar
    SamWill2000
    New member | Level 2
    3 years ago

    Yes of course, thanks Walter, do you need my email or have you got it already?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Yeah no worries SamWill2000 - I've just sent you an email to the email address that's linked to your profile here, on our Community.

       

      At your convenience, please have a look at your inbox and we'll take it from there. 

      • goemonburo's avatar
        goemonburo
        Explorer | Level 3
        3 years ago

        @SamWill2000 Your issue is totally different, would be nice if you'd made it a separate thread so that I'm not tagged in each of these replies.  Just for the future, it's good "forum form" to do that.  Thanks. 

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