Forum Discussion

goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

I've had a paid plan and been charged, Dropbox only thinks I'm Basic and won't let me access help

Pretty angry at this screw-up by Dropbox:  I've had a recurring subscription via my phone's Google account for years, and as of two days ago, Dropbox has switched me to Basic.  GOOGLE successfully ch...
Payments
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upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Yeah no worries SamWill2000 - I've just sent you an email to the email address that's linked to your profile here, on our Community.

 

At your convenience, please have a look at your inbox and we'll take it from there. 

goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

@SamWill2000 Your issue is totally different, would be nice if you'd made it a separate thread so that I'm not tagged in each of these replies.  Just for the future, it's good "forum form" to do that.  Thanks. 

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