Forum Discussion

goemonburo's avatar
goemonburo
Explorer | Level 3
3 years ago

I've had a paid plan and been charged, Dropbox only thinks I'm Basic and won't let me access help

Pretty angry at this screw-up by Dropbox:  I've had a recurring subscription via my phone's Google account for years, and as of two days ago, Dropbox has switched me to Basic.  GOOGLE successfully ch...
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SamWill2000's avatar
SamWill2000
New member | Level 2
3 years ago

I've paid for a business plan, £57 monthly, the payment has been taken from my bank account and I've received a receipt in my email. For some reason I couldn't log in this morning and it keeps saying that I've only got the basic personal pack, I tried to get assistance here but just got palmed off, tried to tell me my email and payment card were wrong but the receipt stated it was the email I said it was and the charge came out of the one and only card I have, am getting quite frustrated and just want to use the services I have paid for or have my money refunded.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see that you're having this issue, SamWill2000.

 

If you're paying directly through your credit card, can you first try our payment lookup tool?

 

This will show you the email address associated with the paid account.

 

Is it the one you're already signed into, or another one? If it's different, that means you have a second Dropbox account.

 

Let me know what you find and we'll go from there.

  • SamWill2000's avatar
    SamWill2000
    New member | Level 2
    3 years ago

    Hey Hannah, thanks very much, I've sorted the problem now so no need 

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