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Admin-NBAD's avatar
Admin-NBAD
New member | Level 2
8 months ago

I've paid for a plan, but my account doesn't reflect the upgrade. No reply to ticket raised.

I use DropBox for our charity documentation and paid for a plan with charity funds, yet this is not reflecting on the account as it still is a free account. I have opened a ticket via email with th...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Admin-NBAD wrote:

... paid for a plan with charity funds, yet this is not reflecting on the account as it still is a free account.

What was the payment type? If you used a credit card, use the credit card charge lookup tool to verify the account that you upgraded.

Admin-NBAD wrote:

I have opened a ticket via email with the details of the payment, yet I've had no response ...

How, exactly, did you contact Support? You can't just send an email. You need to submit a ticket through the Support page.

If you haven't already done so, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Once you've submitted a ticket you should receive a ticket number in your email. Replay with that number here and a Dropboxer may be able to check the status.

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