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Admin-NBAD's avatar
Admin-NBAD
New member | Level 2
8 months ago

I've paid for a plan, but my account doesn't reflect the upgrade. No reply to ticket raised.

I use DropBox for our charity documentation and paid for a plan with charity funds, yet this is not reflecting on the account as it still is a free account. I have opened a ticket via email with th...
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Admin-NBAD's avatar
Admin-NBAD
New member | Level 2
8 months ago

I already done this last week and have a ticket # 25050600

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Admin-NBAD, thanks for posting here! 

I checked our system, and it seems that both of your tickets were automatically caught by our spam filter.

I'd be happy to reach out internally about this, but I need to make sure we've exhausted all troubleshooting steps. 

Have you tried our look-up tool like Rich suggested? I encourage this, in case you have a forgotten Dropbox email that's subscribed to Dropbox or that you upgraded the wrong Dropbox account.

Let me know how it goes.

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