Forum Discussion

Admin-NBAD's avatar
Admin-NBAD
New member | Level 2
8 months ago

I've paid for a plan, but my account doesn't reflect the upgrade. No reply to ticket raised.

I use DropBox for our charity documentation and paid for a plan with charity funds, yet this is not reflecting on the account as it still is a free account. I have opened a ticket via email with th...
Payments
Plans
upgrades
Admin-NBAD's avatar
Admin-NBAD
New member | Level 2
8 months ago

I do not have the 12 digit alphanumeric code to be able to look up, it was not reflecting in the bank transation.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Admin-NBAD, no worries! 

    I just sent you an email, in order for us to have a closer look into this. 

    Reply back to me, and we'll take it from there, thanks! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!