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Admin-NBAD's avatar
Admin-NBAD
New member | Level 2
8 months ago

I've paid for a plan, but my account doesn't reflect the upgrade. No reply to ticket raised.

I use DropBox for our charity documentation and paid for a plan with charity funds, yet this is not reflecting on the account as it still is a free account. I have opened a ticket via email with th...
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Admin-NBAD's avatar
Admin-NBAD
New member | Level 2
8 months ago

I do not have the 12 digit alphanumeric code to be able to look up, it was not reflecting in the bank transation.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Admin-NBAD, no worries! 

I just sent you an email, in order for us to have a closer look into this. 

Reply back to me, and we'll take it from there, thanks! 

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