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Marc9632's avatar
Marc9632
New member | Level 2
3 months ago

I've paid for Dropbox, but I don't see more storage on my account.

Hello, yesterday i upgraded my Dropbox from Basic to 2TB. Dropbox has already charged me and i have paid, but i can’t see a change in my storagelevel. I have already tried to “Reload Purchase” but i ...
Error Messages
Payments
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi Marc9632! I’m sorry to hear about that. 

Which platform did you use to upgrade your Dropbox account? Was it www.dropbox.com, or the iTunes/Google Play store on your mobile device? 

Can you also send me a screenshot of the error message you’re receiving?

Let me know when you’re ready.

Marc9632's avatar
Marc9632
New member | Level 2
3 months ago

Hello Nancy

i used Dropbox.com when i upgraded :).

 

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