Forum Discussion

Mark-D's avatar
Mark-D
Explorer | Level 3
8 months ago

Keep getting emails from Dropbox to update my billing info or my plan will be downgraded

As the title says I was getting emails about updating my billing info about 2 weeks ago but couldn't update the info till I got my new card on Thursday. I changed the info there and then and have jus...
billing
Dropbox Plus
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Mark-D, thanks for letting us know about this.

You received this email to the correct email address associated with your paid account, right? In other words, would it be possible that this came to a different address, indicating that you have a second Dropbox subscription?

Let me know and we'll go from there.

  • Mark-D's avatar
    Mark-D
    Explorer | Level 3
    8 months ago

    Hi Hannah,

    yes this is the correct email address associated to my paid account.  I only have and use 1 dropbox account and subscription.

    Mark 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hi Mark-D! Have you received any new emails about this, since your last post? 

      If yes, we’ll go ahead and log your ticket right away.

      Let me know.

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