Forum Discussion

Mark-D's avatar
Mark-D
Explorer | Level 3
8 months ago

Keep getting emails from Dropbox to update my billing info or my plan will be downgraded

As the title says I was getting emails about updating my billing info about 2 weeks ago but couldn't update the info till I got my new card on Thursday. I changed the info there and then and have jus...
billing
Dropbox Plus
Mark-D's avatar
Mark-D
Explorer | Level 3
8 months ago

Hi Nancy,

Not received any new emails about this since Saturday the 17th.

Mark

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

That’s good to hear, Mark! I don’t believe you’ll see any other emails about this then. 

If you do though, give us a nudge and we’ll be more than happy to investigate.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!