Forum Discussion

mh34's avatar
mh34
Explorer | Level 3
2 years ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and ...
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BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi mh34,

 

Our engineering team has informed me that the redirect has been fixed and chat should work properly now. Please let us know if you're still experiencing any issues. 

Hauman's avatar
Hauman
New member | Level 2
12 months ago

It isn't for me; I'm having the same problem reaching the live chat area. Also on Essentials plan.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Hauman - sorry to hear about this. 

    Does the issue persist after clearing your browser's cache or using another browser? 

    • Hauman's avatar
      Hauman
      New member | Level 2
      12 months ago

      Seems to work under Safari but not Firefox. Firefox won't even let me log into the chat, saying the email address is invalid. 🤷

    • Hauman's avatar
      Hauman
      New member | Level 2
      12 months ago

      Trying another browser helped. Worked with other issues from there.

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