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mh34's avatar
mh34
Explorer | Level 3
2 years ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and even the Chatbot button does not work. I've opened a ticket for help on a sync issue, but still no response after 24 hours. How do I get chat support working? I've tried multiple browsers and computers.

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  • Hauman's avatar
    Hauman
    New member | Level 2
    12 months ago

    Seems to work under Safari but not Firefox. Firefox won't even let me log into the chat, saying the email address is invalid. 🤷

  • Hauman's avatar
    Hauman
    New member | Level 2
    12 months ago

    Trying another browser helped. Worked with other issues from there.

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