Forum Discussion

b2000b's avatar
b2000b
New member | Level 1
10 months ago

Lost email, but I need help cancelling the subscription of the account.

I lost access to my email used to pay for a yearly Dropbox subscription when the company the email was with went bankrupt. There is no way I'll ever be able to log into that email since the Email ...
account access
billing
cancellations
b2000b's avatar
b2000b
New member | Level 1
10 months ago

Thank you Walter! I was able to use the link in your post to make the request.

However I had to put in the lost email, the form says to look at my lost accounts “'Your help requests'” page for a response.

How will Dropbox reach out to me?

Since the form instructed me to view the reply on a page I can not access, this issue is still unresolved.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    You'd need to put an email address you can actually access at the moment b2000b 

    Otherwise, we can reach out via the email address that's linked to your profile here, on our Community from our end to investigate further. 

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