Forum Discussion

b2000b's avatar
b2000b
New member | Level 1
11 months ago

Lost email, but I need help cancelling the subscription of the account.

I lost access to my email used to pay for a yearly Dropbox subscription when the company the email was with went bankrupt. There is no way I'll ever be able to log into that email since the Email ...
account access
billing
cancellations
b2000b's avatar
b2000b
New member | Level 1
11 months ago

If someone from this forum could reach out, that would be preferable.

So far this thread has been the only contact with Dropbox I’ve feel confident I will not be ignored; since both the phone number and support at Dropbox email auto replied with a message to log in to my account.

Once I have record that someone at Dropbox has connected my account and new email I can consider this issue resolved. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Sure thing b2000b - I've just followed up via email so please take a look at your inbox and we'll take it from there. 

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