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Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago
Solved

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
account access
Account Settings
Dropbox Basic
security
  • Mark's avatar
    Mark
    5 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Unless your phone was set up as a backup on the account, no, I'm afraid not. 

 

The Authenticator App does not link to phone numbers so unless you explicitly added your number to Dropbox it wont know it.

Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago

So what is the solution for this? What can I do? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 years ago
    Balawayne wrote:

    So what is the solution for this? What can I do? 

    Unfortunately, nothing. Mark is correct. Without your emergency backup codes there's no way to access the account. Even Dropbox won't help you gain access. It would be a serious security issue if they did.

    • Balawayne's avatar
      Balawayne
      Explorer | Level 4
      5 years ago
      Rich, then I have lost all my data in it? 😢 I have connected my mobile number with it. Can I access through that? Is it possible? I need my data back.
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        5 years ago

        No, the account is totally lost without those codes or the backup ones. 

         

        It is not possible to get in without either. 

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