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Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago
Solved

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
account access
Account Settings
Dropbox Basic
security
  • Mark's avatar
    Mark
    5 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Balawayne's avatar
Balawayne
Explorer | Level 4
5 years ago

So what is the solution for this? What can I do? 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 years ago
Balawayne wrote:

So what is the solution for this? What can I do? 

Unfortunately, nothing. Mark is correct. Without your emergency backup codes there's no way to access the account. Even Dropbox won't help you gain access. It would be a serious security issue if they did.

  • Balawayne's avatar
    Balawayne
    Explorer | Level 4
    5 years ago
    Rich, then I have lost all my data in it? 😢 I have connected my mobile number with it. Can I access through that? Is it possible? I need my data back.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 years ago

      No, the account is totally lost without those codes or the backup ones. 

       

      It is not possible to get in without either. 

      • helpmedb's avatar
        helpmedb
        Explorer | Level 3
        5 years ago

        So I had the same issue but now i dont know how to get my 'package' back. I took up a 25GB free for 1year offer with my laptop, all hooked up to my email address and laptop/mobile app. How do I get my 25GB package back?

         

        Also, can I ensure my old account in inaccessible, deleted, so 'nobody' can access it?

         

         

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      HI Balawayne, as Mark and Rich have said, if you don't have the emergency backup codes, or the number used for the backup, then it isn't possible to login to your account to download your data.

      This post I wrote should help explain why it isn't possible to regain access to your account without these details.

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