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Paiviv's avatar
Paiviv
New member | Level 2
10 days ago

My account is downgraded but my card on file got charged

I've had earlier Dropbox Plus from my institution, but I downgraded it to Dropbox Basic from 10/11/2025. How can I remove the card payment info from my account (I don't see any option to do it myself...
billing
cancellations
Payments
Paiviv's avatar
Paiviv
New member | Level 2
10 days ago

Hi Hannah, thank you for your answer. I tried that, and it asked me four last digits of the card, and exp. date, and when I gave them, I only got red text "Please enter the exp. date and last 4 digits..." Does this mean that this card payment is not related to my account?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 days ago

    To be honest, we can't know unless we look up the transaction, so I just sent you an email.

    We'll look up the info internally and figure it out there.

    Just get back to me when you have a chance!

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