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MichC33's avatar
MichC33
New member | Level 2
2 years ago

My account was downgraded because my payment card expired. Can I get my data back?

Hi my account was downgraded because my payment card expired. I wasn’t aware of the problem and now don’t know if I can get my data back. Will it have been deleted? Is there a way to see what has bee...
downgrade
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

How long ago was it downgraded? If its a few days you are fine. If its many many months it may not be.

 

You can upgrade again at www.dropbox.com/plans and you can see data, without needing to upgrade etc. at www.dropbox.com/home. You may also want to check www.dropbox.com/events to see what it says about files. Note if they have been removed for being over quota by Dropbox they are not recoverable. 

  • MichC33's avatar
    MichC33
    New member | Level 2
    2 years ago
    Hi thanks for your reply. It was May that they sent an email saying it wasn’t syncing any more.
    • MichC33's avatar
      MichC33
      New member | Level 2
      2 years ago
      It says

      Your quota was decreased to 2 GB
      13/5/2024 21:40

      When I go to events… would that be recoverable?
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        MichC33 wrote:
        When I go to events… would that be recoverable?

        Have any actually been removed since then? Dropbox usually give quite a bit of grace. 

         

        However, if they were removed you get 30 days to recover, so, if they were removed more than that they arent I'm afraid. 

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