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Forum Discussion
My account was downgraded to a Basic plan, how can I reactivate my paid service?
On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. Wha...
The Plus account for which I paid a year subscription on January 14th was deactivated the next day, January 15th. I couldn't even log in to report the issue to Technical Support. I had to get a second account (this one) just to have the possibility to ask for support and get a solution from the technical and financial departments. However, the only thing I have achieved so far is the reactivation of the originally Plus account, now downgraded to Basic (the one on the invoice). I still don't have the account I bought, nor the money I paid. Now, I have two Basic accounts: the one converted from Plus and the one I am using to communicate with you.
