Forum Discussion

ArturoGlez's avatar
ArturoGlez
New member | Level 1
11 months ago

My account was downgraded to a Basic plan, how can I reactivate my paid service?

On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. Wha...
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ArturoGlez's avatar
ArturoGlez
New member | Level 1
11 months ago

These are the tickets that have been opened, but my Plus account is still Basic, and my money feels like it was thrown away: Ticket #24696345 23/01/25 Fernando. Email to Billing-Support 21/01/25. They haven't even replied. Ticket #24689360 21/01/25 Raidna Ticket #24667789 16/01/2025 Emma I can transcribe the emails if you like. Although they have been getting more intense due to the lack of response.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi ArturoGlez, I can see that under ticket 24696345 you received a reply to the email address, and the support agent has forwarded it to a specialist team to look into this in more detail.

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