My debit card is being charged and I want to cancel the subscription, but all my accounts are free

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Sarah carrier  wrote:

I am being charged on my debit card ... All accounts that I have say there is no plan linked to them ...

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Use the credit card lookup tool to identify the account you're being charged for.

Hey Sarah carrier , thanks for reaching out to the Dropbox Community.

If you use the tool that Rich mentioned and you find that it's an account you cannot access, please let us know, so we can assist you in cancelling it.

There are no associated accounts with [removed per the Dropbox Community Guidelines]. I know I canceled the subscription months back. I would like a refund and make sure this is canceled. 

Thanks for the update, Sarah.

Can I send you an email, so we can look into this internally?

yes

Thanks!

Just sent you an email, so we'll continue there. 🙂

Same here. Been billed for months for a free (basic) plan..

Hey Chrissy_72! Thanks for posting on this thread. 

The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?

It says

*Dropbox g.co/helppa Ca. 

Not sure exactly 

Hi Chrissy_72, have you contacted your bank about this?

If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt

Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available. 

Keep me posted!