Forum Discussion

Sarah carrier 's avatar
Sarah carrier
New member | Level 2
3 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
billing
cancellations
Berneen 's avatar
Berneen
Explorer | Level 3
2 years ago

HI Sarah. I have this exact problem and I'm really struggling to find help. Did you come right?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi @Berneen, thanks for the message.

     

    Could you try to contact the support team directly using these steps I provided?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!