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Sarah carrier 's avatar
Sarah carrier
New member | Level 2
3 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel. I have had no luck in finding any cancelation button or customer support service to get in contact with. Please advise. 

billing
cancellations

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation Berneen  

     

    I've just sent you an email to please have a look at your inbox and we'll take it from there. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Berneen !

     

    Did you have the chance to check, and reply back to the email my colleague Walter sent you yesterday? 

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