My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I already tried that.

HI Chrissy_72, could you contact the support team directly? You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Thanks Rich

I tried to use the credit card tool, but my bank statement does not have the 12 digit ID number they're asking for. It just says Dropbox JSDS and my credit card number....

any other advice on how to get help - it's been impossible so far

HI Sarah. I have this exact problem and I'm really struggling to find help. Did you come right?

Hi @Berneen, thanks for the message.

Could you try to contact the support team directly using these steps I provided?

I have been billed by DropBox for an account that has no login details. I have provided the credit card details (even though they debited it), together with the previous card's details (apparently where my login might be hidden). All I get is "we can't find an account attached to your email". I have sent many personal emails, corresponded with Jimmy and still no solution. Does anyone know an actual human who can take control of this error. I cannot get this debit reversed - which is tantamount to paying for something that cannot be provided.

Hi there Berneen   - thanks for bringing this to our attention.

Since you've already contacted our support team about this, could you please share your ticket ID so that we can look it up in our system?

Thanks so much! 

Thanks Walter

My ticket number is 24292893. I was dealing with Jimmy before he disappeared.

Thanks for your help.

Thanks for the ticket ID Berneen    

I can see that Jimmy provided you with an update on your ticket on the 30th of September and since there was no update for some time on that ticket, the ticket was automatically closed by our system. 

Would you like me to open a new ticket for you from my end perhaps? 

Yes please Walter.

Jimmy asked for the credit card details on my expired card (thinking the account might be linked to a different credit card than the one that was debited?), which I supplied by return of email.