Forum Discussion

aohare21's avatar
aohare21
Explorer | Level 3
9 months ago

My Dropbox account became Basic after a Business trial, even though I had paid for a personal plan.

I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please...
downgrade
dropbox business
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey aohare21! Thanks for posting on our forum. 

Can you send me a screenshot of what you see on this page? 

When upgrading to the Dropbox team plan, did you get any refund for the previous personal subscription you had paid for? 

Let me know more details, and we’ll have a look.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!