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km710's avatar
km710
New member | Level 1
10 months ago
Solved

My Dropbox account was downgraded right after cancelling, but I've paid for the whole year.

I recently signed up for the 30 day free trial. After the 30 day trial was over my bank account was charged for the full yearly subscription. Since then, I have cancelled my subscription. No refund w...
cancellations
downgrade
Plans
  • Nancy's avatar
    Nancy
    10 months ago

    Thanks for posting on our Community, km710! 

    Have you made sure you’re accessing the correct Dropbox account and not a different one, that’s currently on the free Basic plan? 

    If you initially upgraded your account directly from www.dropbox.com (and not iTunes/Google Play), you can double check that via this page with your 12-digit transaction ID.

    Are you seeing the same exact email address as the one that appears here?

    Let me know what you find.

km710's avatar
km710
New member | Level 1
10 months ago

After using the 12-digit transaction code I was able to confirm there was a different email address was used. Thank you for your assistance and quick response.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

No problem, km710! Glad I could be of help.

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