Forum Discussion

saaadjavaid's avatar
saaadjavaid
New member | Level 1
10 months ago

My email is inactive, and I'm still being charged by Dropbox

Please guide on how to stop billing on an account whose email is no longer in use and doesn't exist.  
billing
cancellations
Refunds
saaadjavaid's avatar
saaadjavaid
New member | Level 1
10 months ago

Hi Jay , The link brings me to a list of options and is not directly connecting me to a human support and instead a bot-support which is not answering according to what I am trying to explain to him. Its surprising that Dropbox is asking me to PAY to TALK TO A HUMAN to resolve my case.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

If you follow the steps in my previous response, using an incognito window and then clicking that link, you would be able to send an email to the support team, which is staffed by real people.

Currently, we only provide incoming phone support for team admins of Dropbox team subscriptions.

About Plans and Subscriptions

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