Forum Discussion

AV_81's avatar
AV_81
New member | Level 2
10 months ago

My paid account has been downgraded to Basic after making the payment.

From INDIA using ICICI bank debit card.  I made the payment for a yearly subscription renewal. Here is confirmation email text: A purchase of Rs. 10,666.45 has been made using your Debit Card lin...
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AV_81's avatar
AV_81
New member | Level 2
10 months ago

The transaction was completed correctly. Please raise a ticket. My email address is correctly linked to my Community Profile. It is also the same as my Dropbox account ID. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey AV_81, I’ve just logged a ticket for you. Please reply to it directly and we’ll look into this further.

  • AV_81's avatar
    AV_81
    New member | Level 2
    10 months ago

    I replied to the email. However, I did not get a useful reply. The message says 

    "From my understanding, what's happening here is your Dropbox account was downgraded.
     According to our records, your account was downgraded since no charge was able to go through for your Dropbox subscription."

    I have made the payment, for a yearly subscription on 11-Feb-25. I can send the bank account statement if needed. The issue is not resolved. 

     

     

     

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