Forum Discussion

bartholoviews's avatar
bartholoviews
New member | Level 1
2 years ago

My paid-up Plus subscription was replaced by an empty Basic account.

I am a longtime plus account subscriber but my account shows only an empty, basic account. What happened to my up-to-date, paid, plus subscription? How can I get access what I'm paying for?
account access
Dropbox Basic
Payments
bartholoviews's avatar
bartholoviews
New member | Level 1
2 years ago

That did not help. The 12-digit ID required is alphanumeric. The one linked my Dropbox charges is a 15-digit numeric ID. Nonetheless, there are only two possible email addresses that apply, and I tried logging out and logging in with both. I got the same empty Basic account with both.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for letting us know about this bartholoviews 

Since you were unable to locate your upgraded account, would it be OK if we reached out via email to have a further look internally? 

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!