Forum Discussion

bartholoviews's avatar
bartholoviews
New member | Level 1
2 years ago

My paid-up Plus subscription was replaced by an empty Basic account.

I am a longtime plus account subscriber but my account shows only an empty, basic account. What happened to my up-to-date, paid, plus subscription? How can I get access what I'm paying for?
account access
Dropbox Basic
Payments
bartholoviews's avatar
bartholoviews
New member | Level 1
2 years ago

Hello, Walter. Yes, please contact me via email. Thank you.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bartholoviews, I just emailed you, so we'll investigate this further internally.

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